Delivery Information

UK Delivery
All orders are normally dispatched within 7 working days and the majority of orders are delivered in 7-10 working days. However we cannot guarantee the speed of the Royal Mail service so we ask that you wait up to 15 working days before contacting us, if you haven’t received your order. If your order value is more than £30, your item will be shipped by the Royal Mails “Special Delivery” service. When your order has been sent, you will receive an email notifying you. If you are not in when your order is delivered, Royal Mail will leave a delivery card at your address asking you to collect your parcel from your local sorting office.

Lost Parcels
The vast majority of orders arrive the following working day, although from time to time parcels can be held up or lost in the post, which we have no control over. Royal Mail states that they require a waiting time from dispatch of 15 WORKING DAYS for UK deliveries before you can make a lost parcel claim. We understand the frustration that a delayed or lost item can cause you, but unfortunately we cannot take any action until 15 working days have passed.

Please check if your item is at your local postal sorting office as it’s possible the postal service may be holding your package, especially if they’ve been unable to deliver because you were out etc. Please contact your local postal sorting office to see if they have your order. You can find your local sorting office by calling Royal Mail’s automated delivery office information line on 0845 6050767. If we have sent your order, and you have not received it within 15 working days, please contact us and we will try and chase it up to see where it has got to.

Please note, that by informing us that your parcel is lost when you have knowingly receive your order, or in any other way attempt to defraud of goods or money, you may be prosecutable under the Sale and supply of goods act 1994. You agree to be held liable for legal fees and a fine of up to £1000.

Gift Vouchers
Gift vouchers are sent electronically to your email address once payment of your order is confirmed.